Terms of Use

nikoniko ACCOUNT AGREEMENT AND DISCLOSURES

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TABLE OF CONTENTS

This nikoniko Account Agreement (the “nikoniko Account Agreement”) dictates the terms of your demand deposit account (“nikoniko Account”) available from nikoniko Limited (“nikoniko”). The nikoniko Account consists of this demand deposit account and is also known as a checkless checking account which can be used to make payments and transfers to third parties online or through the use of an nikoniko Visa® Debit Card (the "Card" or the “Debit Card”) that is issued with the nikoniko Account. “We,” “our,” and “us” refer to the nikoniko Limited, our successors, affiliates or assignees. When we say “you” or “your” we mean the owner of the nikoniko Account

THIS AGREEMENT CONTAINS A MANDATORY AND BINDING ARBITRATION PROVISION, SEE GENERAL TERMS AGREEMENT FOR MORE DETAILS.

By providing an electronic signature or opening or holding an nikoniko Account with us, you agree to the most recent version of this nikoniko Account Agreement, which is available to you at (within nikoniko.co.uk, the “Website”), or within the nikoniko Mobile Application (the "Mobile App") or the nikoniko Web Application (the “Web App”, collectively with the Mobile App, and the Website, the “App”).

A. Bank Account Agreement

1. Account Opening and Usage

You may open an nikoniko Account by using the App. The nikoniko Account is not designed for business use, and we may close your nikoniko Account if we determine it is being used for business purposes. Additionally, we may refuse to process any transaction(s) that we believe may violate the terms of this nikoniko Account Agreement for any reason.

2. Business Days

Our business days are Monday through Friday, excluding bank holidays, even if we are open. Any references to "days" found in this nikoniko Account Agreement are calendar days (Monday through Sundays) unless indicated otherwise.

3. nikoniko Account Eligibility

The nikoniko Account is available to persons residing (with a physical address) in the United Kingdom, who are at least 18 years of age with a valid National Insurance Number (NI) or Individual Taxpayer Identification Number (ITIN). Customers may have a maximum of one nikoniko Account. It is your obligation to maintain an updated and accurate mailing address with us.

Customer Identification Program Notice

To help the government fight the funding of terrorism and money laundering activities, English law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you: When you open an nikoniko Account, we will ask for your name, current residential address, date of birth, and other information that will allow us to identify you. We may also ask to see your passport or driver's license or other identifying documents.

4. Account Titling and Ownership

The nikoniko Account may only be owned and titled in the name of one (1) person who solely retains the right to deposit, transfer, or withdraw funds. The nikoniko Account cannot be owned or titled jointly, by an organization, as "Payable on Death" (referred to as "POD"), "In Trust For" (referred to as "ITF"), or under “Power of Attorney.” The nikoniko Account and your obligations under this nikoniko Account Agreement may not be assigned.

In the event that your Bank Account comes under a Power of Attorney or conservatorship, we will work with your legal representatives to handle the disposition of your Bank Account.

5. General Terms Agreement

The terms of the nikoniko GENERAL TERMS AGREEMENT & DISCLOSURES ("General Terms Agreement") are incorporated herein by reference as if set forth in full.

6. Amendment and Cancellation

We may amend or change the terms and conditions of this nikoniko Account Agreement at any time by posting the amended nikoniko Account Agreement on • (the “Policies Page”). Such amendments or changes will be effective upon the effective date and posting to the Policies Page. If you maintain your nikoniko Account after the effective date of any change or amendment to the Agreement, you indicate your agreement to the change or amendment. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice.

We may cancel or suspend the nikoniko Account or this nikoniko Account Agreement at any time and for any reason, at our sole discretion. You may cancel this nikoniko Account Agreement by contacting nikoniko (please see Customer Service section of the General Terms Agreement for contact information) to request canceling your account. Specific information and instructions, including how to receive any remaining nikoniko Account balance, will be delivered to you prior to nikoniko closing your nikoniko Account. You may withdraw consent to receive communications in electronic form by contacting us. If you withdraw consent, the nikoniko Account will be closed and a balance refund check may be issued in accordance with the terms of this nikoniko Account Agreement. Your termination of this nikoniko Account Agreement will not affect any of our rights or your obligations arising under this nikoniko Account Agreement prior to termination.

If your nikoniko Account has a negative balance (overdraft) for more than sixty (60) calendar days, it is subject to closure. Even if your nikoniko Account is suspended or closed, you are still responsible for repaying your balance and can contact us to repay your nikoniko Account.

If your nikoniko Account is canceled, closed, or terminated for any reason while it has unused funds in it, we will return the unused balance to you via check sent to the mailing address we have in our records. We will endeavor to mail you a refund cheque in fourteen (14) days . We mail such cheque via Royal Mail, which is subject to Royal Mails delivery timeline. It is your obligation as an nikoniko Account holder to maintain an updated and accurate mailing address with us, failure to do so may impact the delivery timeline of your check. If nikoniko cancels, closes, or terminates your nikoniko Account (in its sole discretion) we will send you notice, in accordance with applicable law.

B. ACCESS TO FUNDS

1. Deposits

You can make deposits to your nikoniko Account as indicated below. These are the itemised deposit limits for your nikoniko Account, which nikoniko reserves the right to modify as we deem necessary, including based on your account activity.

Transaction Type Frequency and/or Dollar Limits
Direct deposits of Faster Payments ("FP") transfer initiated from an outside financial institution* No limit to the number of times per calendar day and no maximum dollar limit.
Faster Payment transfers to the nikoniko Account using the App Limits and availability may be adjusted from time to time and will be disclosed to you when you access the Deposits feature using the App.
Mobile Cheque Deposi

Limits and availability may be adjusted from time to time and will be disclosed to you when you access the Mobile Cheque Deposit feature using the App.

Please see Section B.4 of the General Terms Agreement, captioned ‘Mobile Cheque Deposit’ for full information on this feature.

Debit Card Funding Limits and availability may be adjusted from time to time and will be disclosed to you when you access the Debit Card Funding feature using the Mobile App.

*Direct deposits from an outside financial institution: The recipient’s name on any such deposits we receive must match the name of the nikoniko Account holder. Any such deposits received in a name other than the name registered to the Bank Account may be returned to the originator, in nikoniko’s discretion

** Third party money transfer services used to add cash to your nikoniko Account may impose their own fees, and limits (per transaction, daily, weekly or monthly) on the frequency or amount of cash you may deposit to the nikoniko Account.


IMPORTANT: If your nikoniko Account number changes, you must immediately notify your employer or any other payers. You must provide them with the new nikoniko Account number to ensure that your direct deposit activity continues uninterrupted. Note, nikoniko does not accept, and is not liable for, any cash, foreign currency, check, or money order deposits received by mail and will return any funds received via mail to the address we have on file for your nikoniko Account.

2. Limitations on Transfers, Amounts, and Frequency of Transactions

You may make cash withdrawals and POS purchases, but you cannot exceed the established limits set forth herein. If your nikoniko Account is closed, blocked or suspended for any reason, you will not be able to transact using the Card (including at an ATM).

3. Your Liability for Unauthorized Transfers

You must contact us immediately via the App (if available), by calling us at •, or email us at • if you believe the Card, PIN, or nikoniko Account number has been stolen, compromised, or your nikoniko Account has been used without permission. Under Visa Core Rules, your liability for unauthorized Visa debit transactions on the Card is $0.00 if you are not negligent or fraudulent in the handling of the Card. This reduced liability does not apply to certain commercial card transactions, transactions not processed by Visa, or to anonymous prepaid cards (until such time as the identity of the cardholder has been registered with us). You must notify us immediately of any unauthorized use. In the event that the Visa Zero Liability Rules do not apply, if you notify us within two (2) business days after you learn of any unauthorized transactions, you can lose no more than £50.00 if someone used the nikoniko Account without your permission. If you do not notify us within two (2) business days after you learn of the loss or theft of the Card, PIN, or nikoniko Account number and we can prove that we could have stopped someone from using the Bank Account without your permission if you had promptly notified us, you could lose as much as £500.00.

Also, if you become aware of and/or your statement shows transactions that you did not authorize, notify nikoniko at once following the procedures stated in the paragraph captioned "Information About Your Right to Dispute Errors." If you do not notify us within sixty (60) days after you become aware of the transaction(s) and/or the statement was made available to you, you may not get back any of the value you lost after the sixty (60) days if we can prove that someone could have been stopped from taking value if you had provided us notice in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods. If your Card, PIN, or nikoniko Account number has been lost, stolen, or compromised, we will deactivate the Card and/or nikoniko Account to prevent further transactions from occurring and send you a replacement Card and/or nikoniko Account Number.

4. Our Liability for Failure To Complete Transactions

If we do not properly complete a transaction from the Bank Account or Card on time or in the correct amount according to this Bank Account Agreement with you; we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

  1. If through no fault of ours, you do not have enough funds available in the Bank Account to complete the transaction;
  2. If a merchant refuses to accept the Card or Bank Account number;
  3. If an ATM where you are making a cash withdrawal does not have enough cash;
  4. If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction;
  5. If access to the Card or Bank Account has been blocked after you reported the Card or nikoniko Bank Account number lost, stolen or compromised;
  6. If there is a hold or your funds are subject to legal or administrative process or other encumbrance restricting their use;
  7. If we have reason to believe the requested transaction is unauthorized;
  8. If circumstances beyond our control (such as fire, flood, or computer communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or
  9. Any other exception stated in this Bank Account Agreement with you.

5. Information About Your Right to Dispute Errors

In case of errors or questions about your electronic transactions or if you think there is an error regarding your electronics transactions including that your statement or receipt is wrong or if you need more information about a transaction listed in the statement or receipt then:

  • call
  • write to
  • send an email at • or
  • report such error via the App (where available).

We must allow you to report an error until sixty (60) days after the electronic transaction FIRST appears on your statement. You may request a written history of your transactions at any time by calling •, or by writing to: •. You will need to provide us:

  1. Your name, Bank Account number and/or 16-digit Card number;
  2. Why you believe there is an error, and the dollar amount involved; and
  3. Approximately when the error took place

If you provide this information orally, we may require that you send your dispute or question in writing within ten (10) business days.

We will determine whether an error occurred within ten (10) business days after we receive notice of your dispute and will correct any error promptly. For the avoidance of doubt we receive notice of disputes only during our Business Days. In the event you submit a dispute outside of our Business Days or after 5 PM MT on a business day, your dispute will be deemed received as of the next business day. If we need more time, however, we may take up to forty-five (45) days to investigate your dispute or question. If we decide to do this, we will credit the Bank Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your dispute or question in writing and you do not provide it within ten (10) business days, we may not credit the Bank Account.

For errors involving new nikoniko Account, POS transactions or foreign-initiated transactions, we may take up to ninety (90) days to investigate your dispute or question. For a new nikoniko Account, we may take up to twenty (20) business days to credit the nikoniko Account for the amount you think is in error.

We will tell you the results within three (3) business days after completing the investigation. If we do not decide in your favor, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about this program's error-resolution procedures, call •.

6. No Warranty Regarding Goods or Services as Applicable

We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase using the nikoniko Account.

7. No Overdrafts

You cannot intentionally overdraw the nikoniko Account. If the available balance in the Bank Account is insufficient to cover any payment or withdrawal you have authorized, we will refuse to process the payment or withdrawal. If the nikoniko Account balance becomes negative for any reason, you must make a deposit immediately to cover the negative balance.

8. Merchant Processing

Merchants are responsible for and must provide you with a clear way of choosing how to make a Visa debit transaction if they support the option.Certain protections and rights applicable only to Visa debit transactions as described in this Bank Account Agreement will not apply to transactions processed on the Shazam® or Visa Interlink® network. Please refer to the paragraph captioned "Your Liability for Unauthorized Transfers" for a description of these rights and protections applicable to Visa debit and non-Visa debit transactions.

To initiate a Visa debit transaction at a point-of-sale, swipe the Card through the POS terminal, dip the Card chip into the chip-enabled card reader, add your Card information to a mobile wallet, tap your contactless card at a contactless terminal, sign the receipt, or provide your 16-digit Card number for a mail order, telephone, or internet purchase. To initiate a non-Visa debit transaction at the POS, enter your PIN at the POS terminal or provide your 16-digit Card number after clearly indicating a preference to route your transaction as a non-Visa debit transaction for certain bill payment, mail order, telephone, or Internet purchases.

9. Transactions Made In Foreign Currencies

If you withdraw money or make a purchase in a foreign currency, the amount deducted from the available balance of the nikoniko Account will be converted by Visa into the amount in British Pounds. The exchange rate is set by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate Visa itself receives, or the government-mandated rate in effect for the applicable central processing date.

10. Receipts

You should get a receipt at the time you make a transaction using the Card. You agree to retain, verify, and reconcile your transactions and receipts.

11. Statements

Electronic statements are available to view in the App. nikoniko Account statements are considered to be correct. Carefully review your statements each statement period and notify us of any errors within sixty (60) days of your statement becoming available. You also have a right to obtain a sixty (60) day history of the nikoniko Account transactions by contacting the nikoniko through the App, by calling us at •, or by emailing us at •. You will not automatically receive paper statements.

12. Special Rules for New Accounts

nikoniko Accounts will be limited in function until you have fully activated your Card, including limitations on using certain features such as Mobile Cheque Deposit and nikoniko to nikoniko Payments until the Card has been activated. In addition, certain transfer limits may be lower during this time as indicated herein.

C. The nikoniko Visa® Debit Card

You will receive a Card with the nikoniko Account. You acknowledge and agree that the funds accessible through use of the Card is limited to the available funds in your Bank Account. You agree to sign the back of the Card immediately upon receipt. The expiration date of the Card is identified on the back of the Card. The Card is the property of the Bank and must be surrendered upon demand. The Card is nontransferable and it may be cancelled, repossessed, or revoked at any time without prior notice subject to applicable law.

1. Activating Your Card

You must activate the Card before it can be used. You may have the ability to enable access to your Card for online and use in mobile wallet transactions before you receive your physical Card, when activating your Card in the App. If available, the option to activate your Card for online and mobile wallet transactions will be disclosed to you in the App and will allow you to view your Card number in the App. The Card you see in the App is the same as your physical Card, including the same debit card number; however, prior to activating your physical Card, your Card can only be used for online or mobile wallet transactions.

To use your Card for all transaction types, you must activate the physical version of your Card after you receive it in the mail either by using the App or by calling •. During activation, you may be asked to provide personal information in order for us to verify your identity.

2. Personal Identification Number

You will not receive a Personal Identification Number ("PIN") with the Card. However, you will be prompted to select a PIN when you activate your physical Card. You should not write or keep your PIN with the Card. Never share your PIN with anyone. When entering your PIN, be sure it cannot be observed by others and do not enter your PIN into any terminal that appears to be modified or suspicious. If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately following the procedures in the section labeled "Your Liability for Unauthorized Transfers.”

3. Authorised Card or nikoniko Bank Account Users

You are responsible for all authorized transactions initiated and fees incurred by use of the Card or nikoniko Account. If you permit another person to have access to the Card, Card number(s), nikoniko Account number(s) or PIN, we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of your nikoniko Account according to the terms and conditions of this Agreement.

4. Secondary Cardholder

You may not request an additional Card for another person.

5. Your Representations and Warranties

By activating the Card or by retaining, using, or authorizing the use of the Card provided with the nikoniko Account, you represent and warrant to us that: (i) you are at least 18 years of age (or older if you reside in a state where the majority age is older); (ii) you reside (with a physical address) in the United Kingdom, (iii) you have provided us with a verifiable U.K. street address (not a P.O. Box); (iv) the personal information that you provide to us in connection with the nikoniko Account is true, correct and complete; (v) you received a copy of the Agreement and agree to be bound by and to comply with its terms; and (vi) you accept the Card.

6. Cash Access and Card Transaction Limitations

With your PIN, you can use your Card to withdraw cash from your nikoniko Account at any ATM (“Automated Teller Machine") that bears the • mark or at any Point-of-Sale ("POS") device, as permissible by a merchant, that bears the Visa® Acceptance Mark(s).

Transaction Type Frequency and/or Dollar Limits*
ATM Withdrawals and Over the Counter "OTC" Withdrawals No limit to the number of times per calendar day. Up to £1,000 per calendar day*
Card Purchases (Signature and PIN combined, includes Cash Back at Point of Sale) There is a limit of 30 transactions per calendar day. Up to £2,500 per calendar day
* ATM owner-operators, merchants, and participating banks may impose their own lower limits on cash withdrawals as well as their own fees.

In the table below, are the cash withdrawal and card spending limits for the nikoniko Account. These are the itemized limits for your nikoniko Account, which nikoniko reserves the right to modify as we deem necessary, including based on your account activity. If you use the 16-digit Card number without presenting the Card (such as for a mail order, telephone, or internet purchase), the legal effect will be the same as if you had used the Card itself:


Consistent with applicable law, you may use the Card to purchase goods or services everywhere (and/or obtain cash where permitted by the merchant) from any merchant that accepts Visa® cards as long as you do not exceed the available balance of the nikoniko Account.

For security reasons, we may, with or without prior notice, restrict the type, amount, or number of transactions you can make with the Card. This can include restricted geographic or merchant locations where there is a higher risk of fraud or illegal activity; restrictions to comply with laws or prevent our liability; and other restrictions to prevent fraud and other losses. You may not use the Card for illegal online gambling or any other illegal transaction. The Card cannot be redeemed for cash.

7. Card Replacement

If you need to replace your Card for any reason except at Card expiration, please contact the Bank to request a replacement Card. You may be required to provide personal information in order for us to verify your identity.

8. Card Expiration

When your Card nears its expiration date, nikoniko will automatically mail a replacement Card to you. You will not be able to use the Card after the expiration date.

D. nikoniko to nikoniko Transfers

With the nikoniko Account, you will have access to nikoniko to nikoniko Transfers via the App. nikoniko to nikoniko Transfers allow you to send money to other nikoniko customers and receive money from other nikoniko customers. To send funds to another nikoniko customer you will provide the intended recipient’s email address and the pound amount you would like to send. nikoniko to nikoniko Transfers are applied to the nikoniko Account associated with the recipient’s email address. Approved nikoniko to nikoniko Transfers are automatically debited from the sender’s nikoniko Account and deposited to the recipient’s nikoniko Account.

To send money: You will not have access to nikoniko to nikoniko Transfers until you activate your Card. You may only send a nikoniko to nikoniko Transfer to an existing nikoniko customer.

To receive money: You must have an open nikoniko Account. Your Card does not need to be activated to receive money from a nikoniko to nikoniko Transfer.

Using nikoniko to nikoniko Transfers:
You must be sure the recipient’s email address is entered accurately to be sure a nikoniko to nikoniko Transfer is sent to the correct recipient. The obligation to pay a nikoniko to nikoniko Transfer will not be excused by an error in the information you enter. Once you have initiated a nikoniko to nikoniko transfer in the App, you will not be able to cancel it. The amount you enter for the nikoniko to nikoniko transfer must not exceed the available balance in your Bank Account, and must be within the limits described below under “Limits on nikoniko to nikoniko Transfers.” By using nikoniko to nikoniko Transfers, you are representing you are the owner of the email address registered for the nikoniko Account and you are giving your consent for the email address to be used as the identifier by which you send and receive transfers.

When you receive money: Your email address will be entered in full by the sending nikoniko customer and your full name and email address will be added to their payee list.

When you send money: In addition to the recipient’s email address you entered being displayed in your transaction history and on your monthly statement, the first name and first letter of the receiving nikoniko customer’s surname will display in your transaction history after the nikoniko to nikoniko Transfer has been processed.

Fees: There are no fees associated with the use of nikoniko to nikoniko Transfers.

Limits on nikoniko to nikoniko Transfers: nikoniko to nikoniko Transfers may be initiated at any time as long as the transfer request does not exceed the available balance in the Bank Account. nikoniko may refuse to process any transaction that exceeds any of the limits described below. These are the limits associated with nikoniko to nikoniko Transfers:

Transaction Type Frequency and/or Pound Limits*
nikoniko to nikoniko Transfers

Up to fifty (50) individual payments per calendar day

Up to £2,000 per rolling 30-day period


*nikoniko to nikoniko Transfer limits may be reduced with or without notice in order to protect the security of all nikoniko Accounts.